Question 1

What travel documents do I need and when will I receive them?

Accepted Answer

For each element of your holiday that you have booked with us – e.g. flights, car hire bookings, invoices, e-tickets, insurance, hotel vouchers etc – we will issue the relevant documentation.   We will send out your documents for hotel & package bookings so that you receive them at least 7 days prior to your departure. Note: Some documents may be sent separately. Please contact us at info@mysite.com. if you have not received your documents 7 days prior to departure.

Question 2

What are e-tickets and how do they benefit me?

Accepted Answer

The majority of airlines across the world offer Electronic Tickets or e-tickets. One of the major advantages of an eticket is that it does not require a paper ticket/record as a confirmation of your flight since that is held by the airline's computerized ticketing system in an electronic format.   An e-ticket means you need not carry a paper ticket while travelling and hence there is no fear of losing it. Since it exists in electronic format, you do not have to wait for your ticket to arrive by post. You can use your e-ticket at the self service check-in machines so avoiding long queues at the manual check-in desks still operated by most airlines. You can also print your boarding pass and track your air miles (if applicable) by using these automated machines.

Question 3

How long before my departure do I need to check-in?

Accepted Answer

Please check in as per the following requirement:   International flights - Check-in at least 3 hours prior to departure.   European flights - Check-in at least 2 hours prior to departure.   Domestic flights - Check-in at least 1 hours prior to departure.

FAQ

Frequently asked questions

What travel documents do I need and when will I receive them?

What are e-tickets and how do they benefit me?

How long before my departure do I need to check-in?

Which terminal is my flight departing from?

What is the baggage allowance for my flight?

Will I need a Visa or Transit Visa for my trip?

What happens if I wish to cancel my travel arrangements?

What is Advance Passenger Information?

Can I change or amend my booking?

How do I make the payment? Are there any surcharges?